How suitable is askbot to serve as a 'customer support forum'/site for a company? How about also as a knowledge-base?
I am new to all of this and think this could function as a dual purpose - or am I missing something?
It is used as an internal knowledge base in two companies I know of and in some openly.
For the customer support there are different use cases, for example there is one where the customer inquiry is not shown publicly, and the communication appears to be "one-on-one" customer to company. - This use case is not supported, but may be in the future.
Basically askbot is a 100% open knowledgebase (or 100% closed if you put in on an intranet) - there is no way yet to control who can see what.
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Asked: 2011-09-06 12:50:48 -0500
Seen: 53 times
Last updated: Sep 06 '11