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Status of Zendesk import

Using the latest askbot-devel from github, I'm trying to import data from our Zendesk account. I followed the instructions in the documentation but it looks like the import function is broken. We have quite few users and it reports (before the traceback) that 0 were imported. Then it barfs.

Has this been kept up to date or is it likely in need of some love?

$ python import_zendesk /home/ec2-user/downloads/zendesk_import/zendesk.tgz 
/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/conf/ DeprecationWarning: The ADMIN_MEDIA_PREFIX setting has been removed; use STATIC_URL instead.
  "use STATIC_URL instead.", DeprecationWarning)
/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/core/cache/ DeprecationWarning: settings.CACHE_* is deprecated; use settings.CACHES instead.
Importing user accounts: 0 users added
Traceback (most recent call last):
  File "", line 11, in <module>
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/core/management/", line 459, in execute_manager
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/core/management/", line 382, in execute
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/core/management/", line 196, in run_from_argv
    self.execute(*args, **options.__dict__)
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/core/management/", line 232, in execute
    output = self.handle(*args, **options)
  File "/home/ec2-user/downloads/shotgun-askbot/askbot/importers/zendesk/management/commands/", line 160, in handle
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/db/", line 224, in inner
    return func(*args, **kwargs)
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/db/", line 218, in __exit__
    self.exiting(exc_value, self.using)
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/db/", line 303, in exiting
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/db/", line 67, in leave_transaction_management
  File "/home/ec2-user/.virtualenvs/askbot/lib/python2.6/site-packages/django/db/backends/", line 130, in leave_transaction_management
    raise TransactionManagementError("Transaction managed block ended with "
django.db.transaction.TransactionManagementError: Transaction managed block ended with pending COMMIT/ROLLBACK
kporangehat's avatar
asked 2013-05-21 16:30:28 -0600
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1 Answer


Possibly this got out of hand. This may be a simple issue or due to change in the data schema. Could you send me a sample of dump data?

Evgeny's avatar
answered 2013-05-21 17:23:47 -0600
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I can't send the schema unfortunately because of internal security reasons. But I'm going to take a hack at getting this working myself. If I get somewhere I will submit a pull request and update my findings here. Thanks.

kporangehat's avatar kporangehat (2013-05-21 17:48:41 -0600) edit

Super, thanks! Let me know if you have questions about the code.

Evgeny's avatar Evgeny (2013-05-21 17:52:38 -0600) edit

I submitted a couple of pull requests.

  1. The code to actually process the xml was commented out.

  2. Some values in the Zendesk data were longer than the max_length defined for the mapped fields. I added a snippet to truncate the content (like forum descriptions) to satisfy the max_length requirement.

  3. I submitted a separate pull request to fix some unicode errors I was seeing in the django admin when trying to delete users and posts.

Hoping I can do more with the Zendesk import (support tickets, select forums to import) but these changes at least got it working for me in its current state.

kporangehat's avatar kporangehat (2013-05-22 00:27:23 -0600) edit

Awesome, thank you, I've merged your pull requests.

Evgeny's avatar Evgeny (2013-05-22 00:30:34 -0600) edit
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