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recover account via e-mail link/key does not work

asked 2015-08-27 10:41:30 -0600

anonymous user


I'm trying to recover my account via e-mail, because I cannot login, which I need to do in order to ask a real question.

However, I cannot recover the account using the recovery key that is being e-mailed to me, because the key provided either gives me a 502 (bad gateway) error, or it says that the recovery key has expired or is invalid. I have tried several times, using the latest key each time, without success.

Morever, I cannot even use the "Feedback" page to voice this problem, because that doesn't work either. When I fill out the feedback form and type the captcha, it always asks me to type the captcha again. I'm about to go crazy. Does anything work?

I am resorting to (hopefully) posting this question anonymously, as I cannot think of any other way to make the web page maintainers aware of these problems.

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answered 2015-09-03 01:55:34 -0600

AjitK29's avatar

Which email or web-mail platform you are using?

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I could not respond to this answer until the site was fixed, because I was not logged in! It has finally been fixed and I was able to recover (reset) my password.

dccarson's avatar dccarson  ( 2015-09-25 09:14:42 -0600 )edit

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Asked: 2015-08-27 10:41:30 -0600

Seen: 1,535 times

Last updated: Sep 03 '15