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It is used as an internal knowledge base in two companies I know of and in some openly.
For the customer support there are different use cases, for example there is one where the customer inquiry is not shown publicly, and the communication appears to be "one-on-one" customer to company. - This use case is not supported, but may be in the future.
Basically askbot is a 100% open knowledgebase (or 100% closed if you put in on an intranet) - there is no way yet to control who can see what.
It is used as an internal knowledge base in two companies I know of and in some openly.
For the customer support there are different use cases, for example there is one where the customer inquiry is not shown publicly, and the communication appears to be "one-on-one" customer to company. - This use case is not supported, but may be in the future.
Basically askbot is a 100% open knowledgebase (or 100% closed if you put in on an intranet) - there is no way yet to control who can see what.
Also - the user reputation is publicly displayed - for some communities it may not be a good idea.
It is used as an internal knowledge base in two companies I know of and in some openly.of.
For the customer support there are different use cases, for example there is one where the customer inquiry is not shown publicly, and the communication appears to be "one-on-one" customer to company. - This use case is not supported, but may be in the future.
Basically askbot is a 100% open knowledgebase (or 100% closed if you put in on an intranet) - there is no way yet to control who can see what.
Also - the user reputation is publicly displayed - for some communities it may not be a good idea.