Can askbot be used as a 'customer support center' & 'knowledgebase' ?

asked 2011-09-06 12:50:48 -0500

Brett
83 ●3 ●3 ●9

updated 2011-09-06 12:58:20 -0500

How suitable is askbot to serve as a 'customer support forum'/site for a company? How about also as a knowledge-base?

I am new to all of this and think this could function as a dual purpose - or am I missing something?

answered 2011-09-06 13:15:18 -0500

Evgeny

13177 ●57 ●107 ●219 http://askbot.org/

updated 2011-09-06 17:14:54 -0500

It is used as an internal knowledge base in two companies I know of and in some openly.

For the customer support there are different use cases, for example there is one where the customer inquiry is not shown publicly, and the communication appears to be "one-on-one" customer to company. - This use case is not supported, but may be in the future.

Basically askbot is a 100% open knowledgebase (or 100% closed if you put in on an intranet) - there is no way yet to control who can see what.

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Can you tell how to make - only for Intranet i.e for only inside an organization?

pajju ( 2012-07-23 03:21:05 -0500 )edit

Go to "settings"->"access control" and make the site private (require login to see content). We will also soon add a list email address patterns that would limit list of people allowed to log register.

Evgeny ( 2012-07-23 10:46:26 -0500 )edit

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