pmheart6's profile - activity

I have been looking to update our webpage (Currently piecemeal static html, php-calendar, wiki, and webforms) to a CMS.

I saw the way askbot searched for questions, seemed like a combo of two of the systems we've been looking for, and possibly more.

FAQ and Helpdesk/knowledge base -- But it may still not be right

I see that it can integrate into wordpress, if we upgrade/migrate, some answers may be in actual wordpress posts. Will askbot search my site linking to relevant posts, and can it be made my default wordpress search engine?

Some questions may be sensitive. Is there a way to manage the posts making them private, or public. Heck, some of our questions are asked via web form, if there were a way to have some posts started via form/email, and made public later. Or even via an internal form, i.e. how can I join. This is why we looked at bug reporting software... instead of product and version number, you are looking for membership, guest, local, etc. (this is different than forum/askbot membership which is open)

It just seems a unified system is best, and the question system askbot uses gives/suggests answers that people asks is great, and not being a forum, allows other members to answer the questions so it is not like the same questions always being asked either of the admins, or forums.

We are a non-profit volunteer run group -- Not a single paid person, with non-profit status on file with the state (updated annually) We need a fairly simple and affordable system. (Webpage, calendar, faq/helpdesk/knowledgebase/bugzilla, form submission, project management/wiki.

I think that this askbot is almost like its own FAQ system. I have been looking for a good FAQ, Helpdesk (with canned answers & files), etc system, and saw a site with this, and thought it might be perfect for this. It seems that this might be a good thing for an integrated item.

First, an admin created faq. . . i.e. questions they want people to know. Then if people have more questions, they can ask, and see if its answered.

Finally, once its been active, the system can suggest other items that people commonly ask and suggest them for the "official FAQ"

We are a non-profit volunteer run organization, and this would help all members answer questions, and even would allow admins answer specific questions?

Currently, we use a mailing list, Facebook forum, our own static web page (and php based calendar), and web forms for specific questions. . . We've been looking to migrate to a CMS, but we wanted something to have a single login, and provide FAQ, and helpdesk type services -- also member colaboration which we added a wiki to the mix. They all got confusing, not able to work together, and/or expensive, so we have stuck with the basic static web page-phpcalendar, and archaic webforms.

We even looked at bug reporting and project management software, but this works with wordpress, and may be able to solve a few of our issues.